We have several screencasts demonstrating different areas of the site:

• General Use
• Colour refresh and presentation mode.

We have created these site specific browsers. Currently, this is only available on the Mac due to available software.

• Twitterfall For Mac
  

Here are some of the questions we're often asked about Twitterfall.

Why do I not show up in Twitterfall?

This is an issue with the Twitter search system. There is no filtering or blocking of users done within Twitterfall. Twitter has an alternative support forum regarding the issue.

Why can't I log in to Twitterfall?

All Logins are forwarded to Twitter for authentication. Nearly all issues with Twitterfall are due to communication issues with Twitter (Failwhales, the like). Often there's nothing we can do to help, just keep trying, eventually it'll work.

Why am I getting lag before seeing tweets?

For custom searches, we look for new tweets every 15 seconds. If there is any more lag than this, then it is caused by Twitter's Search system.
For trending searches, we look for new tweets as much as every 10 seconds. Once again, if there is more lag than this, then it is caused by Twitter's Search system.

One issue may be that you have a lot of tweets queued up. Since we only show you a tweet every 2 seconds by default, if you have received 15 tweets, it'll take 30 seconds to show you all. 30 seconds is long enough for 2 more searches to occur.
The solution is to speed up the displaying using the Speed setting on the right hand side, or to empty to the queue, by using Empty Queue at the top of the page.

What are those red tweets from @twfall?

We send tips and other Twitterfall information through the system to help our users. We feel that it's important for our users to discover new features and we think this is one of the ways to help that happen.

Twitterfall was written by Jalada and designed by x5315. The name was invented by Chris Northwood

You can contact Twitterfall by emailing droplet@twitterfall.com

Twitterfall will never require you to login to Twitter just to use it, as we are aware of how security-conscious people are. However in order to reply to tweets within Twitterfall, we require that you enter your Twitter username and password.

This is never ever stored, and is sent from our server securely to Twitter.

To contact Twitterfall regarding placing widgets on your web page, please email Twitter's official widgets. If you're looking for more functionality, please email droplet@twitterfall.com